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text messages are not coming through for days, if at all HTC Desire 320

I bought my phone in June of 2015 and up until about January of this year, I had been receiving  texts and phone calls like one should. Now suddenly I'm not receiving  any texts ( or if I do, they're days or weeks late)and some calls do not come through without being blocked callers, and i have issues dialing out to a few contacts.none of whom have koodo. My bill has been paid in full and it is incredibly infuriating. I'm not sure why i have this issue. is it a device or a carrier issue?? please help!!

3 replies

Userlevel 7
What device do you have? When is the last time you restarted your device? How much storage space is left on your device?
The HTC desire 320. I've restarted it several times in the last 2 days. I have 75.5mb of space left on the device but also have a 32gb micro sd card it with ample space.
Userlevel 5
Hi Cassandra,

We know you've done it many time but could you please turn OFF your phone for a minute and turn it back ON one last time and then try to send a text message to your own number? If you are still experiencing issues after that, you may have to factory reset your phone (http://koo.do/1VO9EFb) but first you'll have to make sure you do a backup: http://koo.do/21gzdBE.

Hope this helps.