Good day, I have been a customer of yours for almost 2 years now. See on December 24. 2015 walked into a Walmart and purchased a phone/contract with Koodo’s. For 2 years the service has been amazing. No problems till about a month ago. See I realized that my contract was coming to an end. I needed a new phone since mine was no longer keeping a charge, will no longer connect to Wi-Fi………….I called to find out if I was eligible for an upgrades. Was advised that nothing was available for me and it was recommended that I proceed with an offer that another company made for me. I must say; that sure made me feel like a valued customer. I planned to follow that advise and go with the other company as soon as my contract was up; Christmas Eve. My husband knows about the issues I am having with my phone and walked into Walmart looking to make another deal. He wanted to surprise me with a new/functional phone for Christmas. The Walmart rep called Koodo’s to make the arrangements and guess what they said…absolutely not. This is not an account that is eligible. WHY??? Because I am a delinquent account!!!!!!!!!!!!!!!!!!!!!!! You people are quite the bunch; I had payment arrangements with you guys. I was to pay $75.00 today. Which I did. The other $75.00 on January 5, 2018. You call this delinquent??? Then I try to call you guys and of course I am left on hold for more than an hour cause no one wants to speak to me; I am no longer of any value to you. You know. I get it. BUT frankly, what a terrible way to treat people. Thank you for the years of service that you did felt I was worthy. I will be in touch on the 24th to discuss the cancellation so I can find a company that wants my business. Merry Christmas.