Basically I want to know how Koodo can do this, and how I can get that charge removed. I was in a pretty normal situation, where I checked my minutes, realized that I was using more than normal, and decided to use Koodo's feature of changing rate plan to accommodate usage. What is supposed to happen, as advertised, and as logic dictates, is that I would pay for a more expensive plan, and get the added minutes. Instead, upon changing plans Koodo took away the minutes I was given for the previous plan and then charged me for those minutes), and then charged me for the unlimited minutes plan as well. It is completely idiotic for someone to go into their account, and buy more minutes (by switching to the unlimited plan), and then get retroactively charged for minutes that are taken away. What's the point of paying a small amount extra for unlimited minutes, if it means koodo will charge me an additional 10x that amount for minutes that were previously considered free? I hope this serves as a warning to everyone else, to be very careful with switching plans, as it seems by default Koodo will cheat you terribly.