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Switch plan to limited time offer plan


I want to switch plan but when I select the option switch plan, it doesn't show the 35$ plan with unlimited minutes and 1 gb of data, only the 35 with 200 min instead.. and I can't get the 35$ plan unless I put a new phone to my cart... what should I do to get the first mentionned plan without changing phone.Thank you

8 replies

Userlevel 7
Badge +4
Did you log into self serve first? Do you have a negative tab? If you do, you will need to pay off your tab first then change your plan.
Mayumi wrote:

Did you log into self serve first? Do you have a negative tab? If you do, you will need to pay...

So after I pay off my tab, will that plan show up when I go change my plan?
Userlevel 7
Mayumi wrote:

Did you log into self serve first? Do you have a negative tab? If you do, you will need to pay...

It should, but if it doesn't, you can call in and they can change it. It won't cost you anything to call in if you can't do it yourself.
Mayumi wrote:

Did you log into self serve first? Do you have a negative tab? If you do, you will need to pay...

I have exceeded my minute usage this month, if I change it before the next cycle, will I pay the price of my new plan or will my new unlimited usage won't count for the minutes i've used extra and I will still be chrged for them? Thank you
Userlevel 7
Badge +4
Mayumi wrote:

Did you log into self serve first? Do you have a negative tab? If you do, you will need to pay...

If you change your plan in middle of the billing cycle, your airtime minutes will be prorated. So if you've exceeded your minutes already, you will get charge for minutes.
What is your billing cycle? and how many minutes you went over?  

Mayumi wrote:

Did you log into self serve first? Do you have a negative tab? If you do, you will need to pay...

25 of each month and 85 min = 38.25$
Mayumi wrote:

Did you log into self serve first? Do you have a negative tab? If you do, you will need to pay...

I switched plan just earlier because today is the last day it will be offered
Userlevel 7
Keep in mind that plan is for Quebec customers only.

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