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Suleman Bhatti


hi, my account is expired on 11th July and i topped up on 9th July, i am using 45$ base plan, now there is a account balance in my prepaid account but it is showing base plan expired in Account Statues in self service, however i put balance one day before expiry

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Userlevel 7
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https://community.koodomobile.com/koodo/topics/suleman



Userlevel 7
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Hello Suleman,

Did you need help with anything else, that's why you posted this?
I have Same issue with xxx-xxx-xx75 as well with base plan 45$, balance is in account but again base plain expired, how come and why
Userlevel 7
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suleman wrote:

I have Same issue with xxx-xxx-xx75 as well with base plan 45$, balance is in account but again b...

Does the phone for this line still work?
suleman wrote:

I have Same issue with xxx-xxx-xx75 as well with base plan 45$, balance is in account but again b...

Yes partially
Userlevel 7
Badge +4
suleman wrote:

I have Same issue with xxx-xxx-xx75 as well with base plan 45$, balance is in account but again b...

Oh I know the issue.

Please refer to Sophia's response to this question
https://community.koodomobile.com/koodo/topics/suleman
suleman wrote:

I have Same issue with xxx-xxx-xx75 as well with base plan 45$, balance is in account but again b...

Didn't get you , my package plan issue is resolved? Or not yet?
Userlevel 7
Badge +4
suleman wrote:

I have Same issue with xxx-xxx-xx75 as well with base plan 45$, balance is in account but again b...

Try it again today

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