hi i was on an application when my phone totaly feeze my screeen suddently stop working and i cant even close my phone by holding power button to try reset it . i can receive call but i cant awsner them when i normal open my phone i need to ''unlock'' but now everytimei open phone still stuck on the application with freeze screen and my phone is tactile of course...if anyoen know how to fix it plz tell me thanks
Best answer by Chad Burr
You should be able to hold that power button down for about 5 seconds to shut it off. If that doesn't work pull the battery if possible. You may need to do a factory reset to regain access to your device. What phone do you have?