Why do you phone me up asking un-answerable questions for a customer survey on my cell phone on the weekend bothering me? How would you rate the time you spent waiting to get your phone? Well, in a perfect world the moment I walked up to the keyosk, they would have the phone that I want ready and installed for me with an account fully and correctly setup so all I need to do is hand them my credit card and take my fully setup phone home. That would be EXCELLENT. But then there is reality and you are not the only customer there. They do need to enter and setup the account and phone. So does reality make the service that you were given any less? Then you get asked why your thought the koodo rep who helped you was excellent. So you list out 5-6 reasons only to be told that they didn't bother to actually type in what you said and please repeat yourself. Have you not heard of recording the phone call. Or better yet, send me an online form and I will type in my own answers when it is convenient for me to do so rather than bothering me in the middle of the day on my weekend with my family.