Koodo Community

Community

Solved

stolen phone


Do I get a new phone if my phone is stolen since I have a warranty on the phone?It is samsung galaxy s4.

2 replies

Userlevel 6
Sorry you lost your phone but warranty is for repair or damage, not for when phones are lost or stolen.
Userlevel 5
You should report your stolen phone via Self Serve so you don't get charged for whatever uses that a person may do as your phone is stolen. You can contact Customer Care - Loyalty Department and see if Koodo can help you out, maybe some tab credits to help you get a new phone? But warranty is for repair/damage, not for lost/stolen phones.

Reply