My phone was stolen the same day that i bought it. The only thing they did to help me was put 75 credits towards my negative tab balance .THAT'S NOT THE HELP I WAS LOOKING FOR!!! They have no insurance! I wanted to no if they could help me with getting a new phone. but they said NO...sorry for the inconvenience....ya...big inconvenience. I will never be with koodo again. I'm going somewhere else for my cell phone services.