Koodo Community

sms text pictures send/receive error, slow to open regular text messages

I can no longer send or receive sms text pictures and receive an error message. Regular text messages now take 1-2mins to open, previously an near instant response. Problem with service or aging HTC one phone??

4 replies

Userlevel 7
Hi Scott, Try turning the phone off and remove the SIM card from the phone and let it sit for a few minutes. Put the SIM card back and check if that works. If it does not, try checking to see if there are any available updates for the phone. If there are, download them and update the device. If there is none, then you may want to consider a factory reset of the device. You will loose all data from the device but this solution provides a quick fix for most issues with mobile phones.
OFF/Remove/ON did not work. No software updates available.. error message says "generic network failure" Forums show this being a common issue. Most point at access point names or network mode?? factory reset is my last option to try
Userlevel 3
Hey Scott,

Don't forget to back up your info before performing the factory reset. Please let us know if the issue persists.

Many thanks!

Userlevel 7
You could also try verifying the APN settings of the phone and make sure they match up to those listed here: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data-basics/how-do-i-setup-data-on-my-non-koodo-phone