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SMS doesn't work but MMS does. Help!!!


I have a prepaid Samsung Galaxy S3 Mini. Regular incoming and outgoing SMS(texts) don't work, but MMS(pictures) do. I have the prepaid $35 a month plan that includes unlimited incoming and outgoing texts of both kinds. I've tried restarting the phone, taking out the battery and SIM, turning on roaming, etc. Nothing has worked. How can I fix this???

3 replies

Userlevel 3
What happens when you try to send a text? This sounds strange you might have to call them to fix this.

It shows that the text has gone through but it's never received on the other end!
Userlevel 6
Portia Wolfe wrote:

It shows that the text has gone through but it's never received on the other end!

Hi Portia, just give us a call and we'll have a look into this technical issue. We can be reached at 1-866-995-6636 from another phone, option #6 then #2. There is no fee to receive technical assistance 🙂 Have a good day! 

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