Koodo Community

Community

Solved

Shock-Free Data but no Notification


Hi,
I switched to the 40$ unlimited minutes and texts 1GB+1GB shock free data last month (I already had a plan with shock-free data before), and I don't receive the notifications anymore.
I used to receive them before, so I didn't pay attention and went over my data last month because it didn't block.
I'm trying to select the option to receive the notifications, but it doesn't work.
How can I activate it?
for now, I'm using my phone to track my data usage and block it, but it's not as accurate.
Thanks 

4 replies

Userlevel 7
Hi Isa,

Typically the month you change your plan in, the SFD will not work due to pro-ration. It should work fine again in the next billing cycle.
Mathieu wrote:

Hi Isa,

Typically the month you change your plan in, the SFD will not work due to pro-ration. It...

That's what I thought, but I've had 2 bills since I changed my plan, I thought the notifications would be re-activated at the second billing cycle and it hasn't.
Userlevel 7
Badge +4
Mathieu wrote:

Hi Isa,

Typically the month you change your plan in, the SFD will not work due to pro-ration. It...

Hi Isa - is the account under your name? I couldn't pull up anything matching your name or email. If you log into your self serve account, you should be able to verify that you're on a shock free data plan and also review your notification preferences. If everything checks out and you're still not receiving notifications, you can send us a private message on Facebook and we can look into your account to verify. 
Userlevel 7
Badge +4
Mathieu wrote:

Hi Isa,

Typically the month you change your plan in, the SFD will not work due to pro-ration. It...

@ Isa, on October 3rd it seemed you turned off notification for usage alerts. Pls log into your account and switch them back on if you wish to receive them.

Reply