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Shock Free Data and Pre-Auth Billing Issues


Looking at my bill, I've been dinged with $5 in data overage. I got the text saying I had reached 100% of my data but nothing about it being paused or okaying overage. I have a new plan so definitely have Shock Free Data. Also, I have pre-auth set up but apparently it didn't charge me for my last bill so now I'm being him with late payment charges. I'm a new customer... this definitely isn't reassuring.

8 replies

Userlevel 7
Badge +4
Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 of your ebill to confirm this? When it comes to pre-authorized payments, usually you have to do the first one manually, then it will automatically be paid the next time around.
Allan wrote:

Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 ...

Ebill confirms $5.00 for data.
Userlevel 6
Allan wrote:

Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 ...

Doh! Thanks for pointing that out. I don't want to get burned on my first bill, thinking it will automatically charge my CC.
Allan wrote:

Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 ...

Lol yah, I'm a "set it and forget it" kind of person when it comes to billing 😞
Userlevel 6
Allan wrote:

Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 ...

I'm a set it and forget it kind of person when it comes to pretty much everything, lol.
Userlevel 7
Allan wrote:

Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 ...

Are your Notifications on in self serve...if they are off then so is shock free data.
Userlevel 7
Badge +4
Allan wrote:

Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 ...

Hmmmm.....Brittany, did you set up pre-auth payment when you activated? The folks at the booth should have mentioned that the first payment likely would have to be a manual one as it sometime takes a full cycle for the automated one to kick in. I also see that your plan was only set to notify not to block. I have fixed that now. I'll have both the late fee of about a dollar and the five dollar charge reversed. Can you pls make a payment today though to avoid any possible disruption of service? Please accept my sincerest apologies for the troubles Brittany! 
Allan wrote:

Are you sure the $5 charge is for a data overage and not something else? Have tou checked page 3 ...

Thank you Bernard!

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