Koodo Community

Community

Solved

service not activated on network


Galaxy S4. Got this error message for sending mms randomly after no issues since I got the phone (approx 1.5 years now) It worked the day before. Data is on, APN checks out (won't let me edit that anyways) and the sms/mms are all the original default. Everything is updated on my phone. Android 5.0.1  I read many of the other similar forum posts - didn't seem to be an answer that worked for others and seems frustrating that it happens randomly by no fault of the user.

3 replies

Userlevel 7
Tried shut down and restart? Delete all your old text messages? Try another messaging app like Chomp SMS or GoSmsPro
Chad Burr wrote:

Tried shut down and restart? Delete all your old text messages? Try another messaging app ...

Tried all, no luck unfortunately. I even took the battery and sd card out for a few minutes as suggested in another forum thread. 
Userlevel 6
Hey Brian! We suggest contacting our technical support team from another device in order to troubleshoot and log a support ticket if necessary. Thank you 🙂

Reply