Koodo Community

Community

Service is appearing on my phone but it is unable to do any outgoing texts or phone calls; incoming is not working either


3 replies

Userlevel 7
Badge +4
Is this a new phone or account? Did you port a number from another carrier? Has this phone and account worked in the past?
David wrote:

Is this a new phone or account? Did you port a number from another carrier? Has this phone and ac...

It has been working for over half a year; I updated my billing information and after that it started to not work
Userlevel 7
Badge +4
David wrote:

Is this a new phone or account? Did you port a number from another carrier? Has this phone and ac...

What does your self service say (does it mention your prepaid plan is active or expired?)

Reply