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Seriously annoyed with Koodo's customer service, and website


My base plan expired, and I didn't have the money to top up right away. I bought a top up voucher yesterday and topped up my account (account balance now says $30).

From everything that I read online, when I topped up, my base plan should have automatically renewed. Yet, when I check the status of my account online, or when I call in, it still tells me that my account is expired.

There is no option to renew my base plan online, and I can't get through to anyone on the phone, no matter how many times I press "0". I don't want to change my base plan, I just want it re-instated.

Seriously, if the customer service continues on the way it has for me, I'm going to switch companies, because this is ridiculous. Even Bell Canada has better customer service, and that's pretty sad.

3 replies

Userlevel 7
Hi Nicole, how much time lapsed between. Your service finished and your top up?
Userlevel 7
Badge +4
If it's been over 90 days, the account has been deactivated: http://help.koodomobile.com/prepaid/prepaid-sim-cards-and-non-koodo-phones/how-do-i-de-activate-my-koodo-prepaid-sim-card If you need to speak to someone, please don't just keep pressing 0, as that's not always the default way to speak to a representative.
Userlevel 7
Ivan wrote:

If it's been over 90 days, the account has been deactivated: http://help.koodomobile.com/prepaid/...

If you press it repeatedly fast enough it usually works.

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