My base plan expired, and I didn't have the money to top up right away. I bought a top up voucher yesterday and topped up my account (account balance now says $30).
From everything that I read online, when I topped up, my base plan should have automatically renewed. Yet, when I check the status of my account online, or when I call in, it still tells me that my account is expired.
There is no option to renew my base plan online, and I can't get through to anyone on the phone, no matter how many times I press "0". I don't want to change my base plan, I just want it re-instated.
Seriously, if the customer service continues on the way it has for me, I'm going to switch companies, because this is ridiculous. Even Bell Canada has better customer service, and that's pretty sad.