Koodo Community



Self Serve set up

I am trying to complete my self serve account, but when I attempt to put my phone number in it won't accept it.

3 replies

Userlevel 7
Badge +4
Try inputting the entire # with no spaces
Userlevel 7
Badge +4
Maybe double check your phone number just to make sure. If you are entering it correctly in the following format ###-###-#### then you need to call Koodo to figure out what's wrong as I seemed to be able to get passed that first stage without issue
Userlevel 6
Hi Christy, we also have two different Self Serve links, one for postpaid accounts http://koo.do/Zmzq10 and one for prepaid http://koo.do/RGBIrb so make sure to choose the proper one 🙂 Thank you! ________________________ If you see a good answer, give it a star.