Koodo Community



Screen stopped working

I was using my Galaxy S4 and all of a sudden the screen started fizzling and went black. Now nothing is visible on the phone, if I press the power button it still vibrates but there's no activity on the screen, even the notification light doesn't turn red while plugged in. What's wrong with my phone?!?!?!

2 replies

Userlevel 3
Have you tried removing the battery and the SIM card for about two minutes? When did you purchase the phone, if it's still under warranty you can sent it into repair at a koodo shop and they will repair it at no cost if the cause was not due to physical or water damage. They will provide you a loaner phone if available.
Userlevel 7
Badge +4
Your phone is broken. http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and-repair-policy