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Samsung S4 "No Service"


Phone currently says "no service" so can't make or receive calls or texts. Here is the history: - I suspended service because my phone was lost (via SelfServe) - I restarted service when my phone was find (via Self-Serve) - the next day I got a message that my sim card was unregistered - called Koodo and was told my sim card must be demagnetized and to go get new one - went to Koodo booth, Got new sim card but it didn't show as registered either. Rep at the booth tried many things but now I have a phone with "no service." Was told I would need to send phone in for repair which, of course, could come at a significant cost. I have tried accessing the service numerous times (via settings) but keep getting message "selected network (Koodo) unavailable." Have turned phone on and off as well. Ideas?
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Best answer by Mathieu 17 April 2015, 19:53

Hi Nancy, Try turning the phone off, removing the battery and the SIM card and leaving it for a minute. Put it back together and turn it on to see if you get service again. If that does not get your service up and running again, try performing a factory restore on the device (Settings -> Accounts -> Backup and reset --> Factory data reset). Doing so will result in loss of all data on the phone, so make sure to back everything up before you do this. If you are still having issues with it, try calling Koodo from another phone at 1 (866) 995-6636. Hope this helps!

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Userlevel 7
Hi Nancy, Try turning the phone off, removing the battery and the SIM card and leaving it for a minute. Put it back together and turn it on to see if you get service again. If that does not get your service up and running again, try performing a factory restore on the device (Settings -> Accounts -> Backup and reset --> Factory data reset). Doing so will result in loss of all data on the phone, so make sure to back everything up before you do this. If you are still having issues with it, try calling Koodo from another phone at 1 (866) 995-6636. Hope this helps!

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