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Samsung phone cant send or receive picture messages


I have a samgung galaxy rugby phone from telus but on a koodo network. my data is on, but i still cannot send or receive picture messages. any suggestions?

6 replies

Userlevel 6
Badge +4
Hi there Serena... Check if you have the correct APN settings, if not, update them and your phone should work... http://koodomobile.com/en/ab/non-koodo-phone-data-setup.shtml
Camilo_A wrote:

Hi there Serena... Check if you have the correct APN settings, if not, update them and your phone...

i have the correct apn settings, but my phone still cannot send or receive picture messages. when receiving it tells me to download the pictured but it never downloads and when sending it just keeps trying to send but never goes anywhere
Camilo_A wrote:

Hi there Serena... Check if you have the correct APN settings, if not, update them and your phone...

i guess that you also tried to power cycle your phone, and you checked that the right apn is selected (you should also see the apn of the OSP). At this point you have to call the tech support line by dialing *611 and chosing the option 5. They will perform a reset on your mms profil
Camilo_A wrote:

Hi there Serena... Check if you have the correct APN settings, if not, update them and your phone...

what do you mean by power cycling?
Userlevel 7
Badge +4
Camilo_A wrote:

Hi there Serena... Check if you have the correct APN settings, if not, update them and your phone...

To steal a line from 'The IT Crowd', "Have you tried turning it off and back on again?"
Userlevel 1
Camilo_A wrote:

Hi there Serena... Check if you have the correct APN settings, if not, update them and your phone...

Turn your phone off, wait few seconds, turn it back on, if it resolved problem, if not pull out Battery/SIM wait 1 minute, put back SIM/Battery and try again, if not working, select Koodo APN, turn Data on, try browser if you can browse google, if not working check your messaging centre number +16475800172 and try again

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