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Samsung galaxy S6


Cell Phone Reception

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Userlevel 7
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Usually a restart solves most of your problems
Robert wrote:

Usually a restart solves most of your problems

lmao, first thing I did...
Anyone else having reception issues with this phone? I live in a fairly open neighborhood but near an escarpment. Went from Iphone 4 to Samsung and get NO reception in the basement ( with above ground windows ) and often no reception in the upstairs of the house. With the iPhone this was never an issue. My phone won't even ring in the basement !!! Piece of crap.This, of course, is none acceptable and I am very close to getting rid of the Android and heading back to Apple, which I really do not want to do. I am not a fan of how Apple restricts to how you can mostly only change whatever options Apple feels they think you need, very few 3rd party apps. 
Userlevel 7
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Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

Was the reception decent in those areas when you first got the phone or has reception faded over time?
Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

no it was never very good until I got the Samaung
Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

Samsung
Userlevel 6
Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

Try going into your Network settings and disabling LTE.  Look for an option where you choose either CDMA/GSm/LTE or CDMA/GMS .  Disable the option that includes LTE.  This MIGHT fix your issue.
If this doesn't fix the issue, you have a couple of options.  If you've had the phone less than 15 days you can take the phone back to where you got it and exchange it for a different model (that might depends on usage parameters) or Swap it for a new Galaxy S6 (maybe you got a lemon).  If you've had it for more than 15 days and less than 1 year, you could have it sent away from warranty service through Koodo.
Userlevel 6
Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

sorry about the quality of the pictures, I got these off Google Images


on the 2nd image, the option you want to check is UNDER what's highlighted in blue (Network mode).  In the image it says LTE/WCDMA/GSM, click on that, and choose the non-LTE mode (so you'd want WCDMA/GSM on your phone)
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Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

Reception is always a tricky issue to solve.
If you put your sim back into your iphone, does reception improve (ruling out a recent event that may have reduced reception in the are)?
If there is a cellphone case does it impact the reception?
If reception is strong outside of your home on both the Samsung and iphone, you would expect it to be similar in the house too.  So if the phone is purchased within 15 days, can return it or exchange it if you believe it is a hardware defect.

Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

Ok will try these option,however, by taking away LTE would it not only give me 3G access and not 4G ?
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Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

That's right. I think the purpose is to see if you'd get better reception this way. Also 3G is still pretty quick. It won't feel as instant but you'll still have very usable experience.
Userlevel 6
Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

Depending on how much time you spend in your basement, a wireless booster for $500-1000 may be a worthy investment...that's if you need consistent and reliable LTE in your basement. I figure for data you probably have wifi in your basement, so if the 3G connection allow calls and sms in your basement, that's probably the best option for now.
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Stephen Ridsdale wrote:

Anyone else having reception issues with this phone? I live in a fairly open neighborhood but nea...

I think if the phone doesnt ring, then 3G only would not be successful either.  But it is worth a try
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@Stephen, 3G and 4G operate on the 850 MHz and 1900 MHz bandwidths. 4G LTE operates on 1700/2100 MHz (AWS). When I enable data in WCDMA Only mode, I see a 4G logo. The S6 is capable of WCDMA Only, select this instead. Selecting WCDMA/GSM (auto connect) will prompt the phone to scan for a non-existent network, (2G GSM).

Don't think I've ever seen the symbol 4g
Wcdma only turns everything off
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I'm not sure what you mean by "WCDMA Only turns everything off", Stephen. I've used this method on phones from as far back as the Galaxy S2x to as recent as my Galaxy S7, without issue. The S6 should not be any different. The pic above is a screenshot from my S7 with mobile data enabled - demonstrating that WCDMA Only is capable of 4G.

Try resetting the phones' network settings. Go to: Settings, scroll down to and select General management - tap Reset. Tap Reset network settings. Follow the prompts to reset your phones' network settings. This procedure resets the network mode to its default setting (LTE/WCDMA/GSM) and will re-enable mobile data.

Test your S6 in this mode first. If you're seeing three or four bars of signal strength, you should be able to place and receive calls. If you're seeing only one bar of signal strength or nothing at all, try enabling WCDMA Only to see if signal strength improves. Keep us posted.
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rikkster wrote:

I'm not sure what you mean by "WCDMA Only turns everything off", Stephen. I've used this method o...

If you use Talk or Text you are using WCDMA 

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