HELP!!!! I got my Samsung Galaxy S4 in January 2015 (almost a year old). Everything was fine up until a few months ago (I'm away at school and haven't had a chance to take it into a Koodo store). For whatever reason, when I attempt to call someone, the phone dials, but then there is no ring tone. I can't call out. In addition, my phone will ring when I receive a call, but if I pick up I can't hear anything nor can the other person on the line hear me. At first, I read something about Google Hangouts messing up your phone in that way. I deactivated it. My phone worked again. About a week later the problem arose again. I did a whole factory reset, my phone was fine for about a day and then went back to being weird. I'm so frustrated, I rarely drop my phone, and when I have my phone is always in a heavy duty otter box case so I doubt I did something wrong to my phone. SOMEBODY HELP. I'm so frustrated. If the phone is ruined I really hope Koodo covers it I've done nothing wrong!!