I have a Samsung galaxy s4. When I'm on wifi I receive all messages from all apps. When I'm not on wifi, turn data on, I only receive text messages. I don't receive Facebook messenger, what's app, viber, Skype, hangouts messages until I'm back on wifi. In settings I have background refresh turned on so the messages should be coming through.
It sounds like you may have a data block on the account level. Log into self-serve and see if under your add-ons you have a data block. If so, you can modify your add-ons yourself to remove it from self-serve.
Go into your settings and make sure that under sounds and notifications that your phone isn't in do not disturb mode or that under app notifications that the apps that aren't notifying are not set to block notifications.
Ok go into your settings and click on data usage, tap on more in the top right corner and when the menu pops up make sure that background data isn't restricted. If it's not then tap on an app in that same data usage settings menu that isn't working and when it opens scroll down and make sure that it's not set to restrict background data for that specific app
Hi Chad.. I took a screenshot of my pull down window and there is no data option. I go to settings to turn data on. For this screenshot i had data and wifi on. I have done all the other things you suggested, they were already checked how you suggested.
Navigate to "Access Point Names" Create a new APN Enter the settings below: APN: sp.koodo.com Proxy: 74.49.0.18 Port: 80 Username: leave blank Password: leave blank Server: leave blank MMSC: http ://aliasredirect.net/proxy/koodo/mmsc MMS Proxy server: 74.49.0.18 MMS Port: 80 MCC: 302 MNC: 220 Authentication type: No set APN type: No set When you're done tap the menu key and save this apn Make sure it's then selected. See if that helps.
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