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Samsung Galaxy S4 not making calls?


I have had my Samsung Galaxy S4 for two months now and I have already had to send it away and get a replacement phone because of an internal issue.  Now, my phone is not able to accurately make phone calls.  For example, if I dial out, it will dial and go through but I cannot hear anything at all.  I have tried taking out my battery/SIM card and restarting my phone but nothing seems to be working.  Also, when I am receiving a call, the same thing happens... it comes through but I cannot hear anything.
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Best answer by Nabil 23 September 2015, 16:10

Hi HC,

Definitely strange! You should visit a Koodo store and let a rep have a look at it. If necessary call us from the store and we will find a solution for you! You can find the closest store on this link: http://koo.do/IVOQTV.

Thank you!

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Userlevel 5
Hi HC,

Definitely strange! You should visit a Koodo store and let a rep have a look at it. If necessary call us from the store and we will find a solution for you! You can find the closest store on this link: http://koo.do/IVOQTV.

Thank you!

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