I am having an issue with my samsung galaxy ace II phone. It is defective and is portraying the "Sleep of death" symptoms which is a known manufacturer defect with this product. Basically, my phone keeps turning off on itself. It will not stay on at all unless constantly plugged in, and even then it will turn off randomly, which makes it very hard to be able to call Koodo Customer support. Is this the right place to be addressing the issue, or is there an other way I should be contacting Koodo Customer support? This is my only phone line available to me at my home so I cannot make a phone call by an other line at present.