I recently bought this new Samsung A8, 2018 phone through Koodo's online deal. My plan in B.C. Canada has unlimited call minute, text with 10 G of data. Theres always updates on something, last one being Feb 5 & I see current system is Android 8, Samsung experience 9. Even though my charge is full, whenever I make outgoing calls to businesses or government that put you on hold for long time to speak to someone, my phone keeps disconnecting my calls & shutting down midway while waiting on hold. Doesn't matter if I use speakerphone or not. Then I have to keep starting over losing my place in line, not getting to speak to someone. So Beyond Frustrating as I Need to Get Through. Also, I don't like how phone shuts down so quickly into lock mode. My prior Moto phones with Koodo plans never did this. ( I have Unlimited Wifi Plan with Shaw.) Help?? Thankyou.
Best answer by Dennis
Also did this happen before your Feb 5 update?