Koodo Community
Question

samsung a50 wont connect to network.

  • 11 September 2019
  • 6 replies
  • 381 views

Phone was working good the day before now it doesn't connect. Says "simcard not registered". Tried sim on other phone. It works. Tried resetting all settings including a factory reset. Also did a full power off and regular power reset.

6 replies

Userlevel 7
Badge +4

Hi all, i have same issue. Bought new A50 in canada. It shows cellular bars without SIm card...not an issue as someone described it's there on new models for probably 911.  My concern is , I am trying to insert Freedom Sim, it says unregistered Sim , also shows error MM: phone not allowed voice.  I tried factory reset, network reset, clear simtool kit, change network options between LTE/HSPA/GSM etc.   When ever I try to make call, I get error. Not registered on network. Any help to fix this pls.  I tried chatr and freedom SIMs, both SIMs work on my other samsung S8+. Thanks


You mentioned “Bought new A50 in canada” but was it from Koodo? if the phone was from Koodo, how did you get it? Did it work on a Koodo network? have you checked if the phone was blacklisted? https://www.devicecheck.ca/check-status-device-canada/

Userlevel 7
Badge +4
Is it a new phone? WHen did you get it?

At least you isolated the issue to the phone.

In network settings is it set to WCDMA/LTE (AUTO)?
Userlevel 7
Badge +4
Yes.
ALos going back to koodo to see if another sim card would work on it. I'm guessing the network banned my phone and the sim needs to be reset.

THis is a good idea. Let us know if another sim card works

DId did you buy the phone in store or online?
Yes.
ALos going back to koodo to see if another sim card would work on it. I'm guessing the network banned my phone and the sim needs to be reset.

Hi all, i have same issue. Bought new A50 in canada. It shows cellular bars without SIm card...not an issue as someone described it's there on new models for probably 911.  My concern is , I am trying to insert Freedom Sim, it says unregistered Sim , also shows error MM: phone not allowed voice.  I tried factory reset, network reset, clear simtool kit, change network options between LTE/HSPA/GSM etc.   When ever I try to make call, I get error. Not registered on network. Any help to fix this pls.  I tried chatr and freedom SIMs, both SIMs work on my other samsung S8+. Thanks

I tried all the settings. when wcdma only is selected, it finds networks, but I can't connect to them. All other options give me a error searching for networks message.

Reply