Koodo Community

S4 screen freezes

  • 20 April 2014
  • 4 replies

Phone works. Sometimes the screen goes dim and freezes. But I hit the power button to go back to the lock screen. The lock screen works fine. But after it goes to main screen it freezes. Hard buttons work But have to disconnect battery to reboot. Then it works again. Never had this problem since I sent it in to get t fixed. What could it be or what should I do?

4 replies

Userlevel 7
Try a battery pull out (remove battery and reinsert after 30 seconds), if that doesn't work then try closing background apps (hold home button) then swipe the applications you want to close.
I close all apps two to three times a day. And have to pull battery out and reinstall every time this happens
Plus a lot of apps freeze and force close. I'm starting t OK wonder if this has to do with the screen freezing too
If the screen is freezing, try a factory reset. If that doesn't work, bring it in for repair if it's under warranty.