Koodo Community



S4 not receiving texts

Anyone know why my S4 is sending messages but not receiving them? I've turned my phone off several times and took the battery out but still nothing.

4 replies

Userlevel 6
Did you remove the SIM too & wait 5minutes? Are you able to place & receive calls? Did you purchase it from Koodo? If not, did you make sure you set the proper APN?
Yes I removed the SIM a few times and nothing worked. I purchased the phone at the Future Shop and I'm sorry I'm not sure on what APN is? 😕
Userlevel 6
Follow this for the APN settings--> http://koodomobile.com/en/on/switch2koodo-step-3-c.shtml It'll be slightly different way to get there on the S4 but hopefully you can find your way.
I factory reset my phone and that still didn't work until after another 2 hours! Then the messages started pouring in lol. Not sure what was wrong or what happened but it seems to be okay again. Thanks