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Role Management Offline


Role Management has been having "Technical Problems" for 3 days now. If you are going to offer a self-serve web based service, you need to get your poop in a scoop! I'm trying to set up someone else on my account with Manager status.

14 replies

Userlevel 7
Badge +4
 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can send a tweet to@koodo - and one of our agents will help take the conversation private, or send us a message from facebook.com/koodo. Phone wait times are still lengthy due to Boxing Day & New Year's promotions.

David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

Don't really feel that it is appropriate to bring up my complaints on social media sites. Do you honestly think this is going to help your sales? Have somebody competent fix it or call me!
Userlevel 7
Badge +4
David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

If you need the role changed and the interface is not currently working, then a private message sent through the Facebook or Twitter is the most direct way to reach a Koodo CSR to make that change. For the most part, participants here are customers, so have no ability to take the actions you have suggested. Even if we could, making the coding changes and implementing will take longer than making a change request.

David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

So how do I find the official Facebook page???
Userlevel 7
Badge +4
David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

On your computer - the 'f' at the bottom of the page. 
in a browser window Facebook.com/koodo

David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

Role management is experiencing technical difficulties. Please fix.
David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

I'm getting the same error msg. My wife purchased a new phone and she can't access any info until I authorize her to view usage etc. I go to the website...go to my profile...role management. All I get is error....technical difficulties. Called *611...csr was nice and polite, but still can't fix the problem. Tried deleting cookies....changed browser fro IE to Chrome....still nothing. All we want is for her to view usage details. Don.t know why this is complicated? help....
David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

still down....5 days later....yawn....
David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

I just sent messages to the FB site about how to get a new phone for my brother. They are not even looking at the messages. So, He is in extended care at the hospital. Cannot get out to tell them I am looking after his affairs. I have set up an online acct. for him and changed his billing address to mine. I am on his bank account and pay his koodoo bill online through his bank account. He dropped it, it is taped up but barely works. He only owes $73.00 on this phone which can be paid off to get a new phone. How do I get this done for him?
Userlevel 7
Badge +4
David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

You can just go to the Koodo site and purchase a new phone or buy one from a third party.
If buying from the Koodo site you will be prompted to pay off the tab of the previous phone during the checkout process.
If buying from a third party make sure the phone is compatible with Koodo and is either unlocked or locked to Koodo/Telus.
Userlevel 7
Badge +4
David wrote:

 Probably best to contact them more directly on Facebook or Twitter.  How-To: you can s...

However, if you purchase online, it will be delivered to his address of record.

Userlevel 4
Hello! The Role Management Tool is indeed currently being fixed.

In the meantime, don't hesitate in contacting us, as David suggested, in "private" through our Facebook or Twitter profiles.

Our Social Media Team will be more than happy to assist you :) 
Just sent detailed messages to FB site, they sent, I am sure an automated message to my remark about waiting 15 minutes on his phone with no one answering but the symbol on FB looks as if they are not even reading it.
Just sent detailed messages to FB site, they sent, I am sure an automated message to my remark about waiting 15 minutes on his phone with no one answering but the symbol on FB looks as if they are not even reading it.

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