Koodo Community



reset password

reset password on voicemail

5 replies

Userlevel 7
Log into Self Serve and go to the Mobile Phone Tab. Should be an option there to reset it. I would get a screenshot up but I'm on my phone right now.
There is not an option to reset your voicemail password. Just your online password.
Userlevel 7
Badge +4
Are you going to the correct Tabs Jennifer? It should look like this. If you dont see it then you will need to call Koodo to let them know the option is unavailable on your self serve https://d1qy7qyune0vt1.cloudfront.net/koodo-en/attachment/1_inline.bmp
Userlevel 7
Yeah it's under the wrong Tab, my bad. I've never actually had to reset my voice mail password, to be honest.
thank you for your help, I got it