Koodo Community

repair phone

  • 26 June 2016
  • 2 replies

my phone won't charge at all. Do i have to take my phone to be repair if it doesn't charge ?

2 replies

Userlevel 7
Badge +4
What phone do you have? It could just be the battery or the charging port or it could be the charger. Or something else entirely but those seem like the most likely culprits. Have you tried chargers that you confirmed still work with other devices? Have you tried wiggling it in the charging port around slowly to see if it'll pick up a charge? Let us know so we can narrow it down. If it just won't work at all you can sent it in under warranty for repair but let's see what we can do first.
Userlevel 4
Badge +4
Hi Malleena! If your phone is still within the first year after purchase, then you are protected by your one year manufacturer's warranty. To have the device inspected to make sure it's eligible, you'll need to visit a Koodo Shop. Click here for more info on your warranty: http://koo.do/JVO5Mk Hope this helps 🙂