Koodo Community

Renewing my prepaid plan

I am on Prepaid Plan & I was wondering why when I renew my plan on the 30th of a month Koodo only puts it till the 29th of the next month when its supposed to be for 30 days & other months they will do it for the full 30 days!! 

2 replies

Userlevel 7
Hey Sherri.

That's because some months have 31 days and some months have 30 days (every other month changes) which is why when you top up, the next top up date is the next month but a day before. Also a top up in February for example will also mess up your cycle by a 2-3 days. If you actually count the days from when you top-up to your next renewal, you get the full 30 days.

Hope that explains everything for you. 🙂
Userlevel 2
This is just sad.