Koodo Community

Community

Solved

removing the 7$ add on for phone protection


For some reason I can't remove the 7$ add on for phone protection. When I try to remove it I get the error "we were unable to process your request. please verify your information and try again".

2 replies

Userlevel 7
Badge +4
Unfortunately, as the phone protection plan is provided by a third party, at this time it is not possible to remove the add on rejoice self serve. You will need to contact koodo, either by phone or via Facebook so they can remove it for you.
Userlevel 7
Badge +4
You have to call in to remove this add-on. *611 from your phone and no charge for this call ( of course) since you can't do it by yourself.

Reply