Samsung Electronics CanadaInc. has confirmed that with consumers' safety as a priority, the company willdeactivate service for remaining Note7 devices in Canada effective December 15,2016. Visit the SamsungCanada newsroom for full details.
We have communicated options with affected Koodo customers since this issue began, and will again be notifying those customers of this network deactivation to ensure theyhave full information about their options.
Samsung has advised that they will implement limitations,including limiting battery charge and disabling Wi-Fi and Bluetooth, with anyNote7s still in use as early as December 12. Effective December 15, 2016,customers still using the Note7 will no longer be able to connect to anyCanadian mobile network services, including Koodo, to make calls, usedata or send text messages. In the event of an emergency, Note7 devices willstill be able to dial 9-1-1.
We urge any Koodo customers still using theirNote7 to return their device to the original place of purchase for a refund orexchange between now and December 15.
Effective immediately, Koodo has suspended sales of the Samsung Note7 online.
Update October 12, 2016
Samsung Electronics Canada Inc. has confirmed that with consumers' safety as a priority, Samsung has stopped sales, exchanges and production of the Galaxy Note7 globally. Visit the Samsung Canada newsroom for their latest official statement.
Beginning October 13, 2016, Koodo customers have the following product exchange options:
- Customers can exchange their Note7 for a new smartphone by bringing their current smartphone in for an exchange at the nearest Koodo Shop.
- Customers who are waiting for their replacement Note7 smartphone to arrive by mail are advised to immediately return it as soon as it's received to a Koodo Shop location in order to exchange the Note7 for a new smartphone.
- Koodo Note7 customers are also eligible for a full refund if they choose.
- Customers who are not near a Koodo Shop location can contact Koodo Customer Service and we’ll provide them with further options.
Update October 11th, 2016
We’re working closely with Samsung to ensure the refund and exchange processes are as quick and easy as possible for our customers. We encourage customers to contact Koodo if they have any questions.
Since our customers’ safety is our number one priority, we’ve stopped sales and replacements of the Samsung Galaxy Note7 across all Koodo Shops and online. Out of an abundance of caution, we strongly advise all Note7 users, with either an original Galaxy Note7 or a replacement Galaxy Note7, to power down and stop using their phone. We’re working as quickly as we can on a refund or replacement process for the phone and will provide details as soon as they are available. Stay tuned.
Here is Samsung’s official statement:
With consumers' safety a priority, Samsung has confirmed stopped sales and exchanges globally of the Galaxy Note7 and has decided to stop production.
At Samsung Canada we remain committed to working with Health Canada, carriers and our retail partners to take all necessary steps to resolve the situation. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device. Details of the remedies available for Note7 customers, which will include a refund for the device, will be announced shortly. For more information, Canadian consumers should contact 1-800-SAMSUNG.”