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Receiving pictures yet unable to open them.


My phone hasn't been able to open any received pictures in the last 3months or so. It keeps telling me that I need to download it and then tell me it is unable to and that I should try later. Any ideas what may cause this?

5 replies

Userlevel 7
Badge +4
Hello Karina. Have you ever been able to download any MMS? Usually you get this when you don't have any data on your plan.
I have been, my data plan is 1GB and I've not had any problems with it before so. Also the last time it happened I had barely used any data.
Userlevel 7
Badge +4
Did you try a battery pull out? Also make sure that your data is turned on 🙂 Then if you still have a difficulty, call Technical Support at 1-866-995-6636 Options #6.
Thank you! I've done both before so I'll just call Tech.
Userlevel 7
Badge +4
Karina Lamontagne wrote:

Thank you! I've done both before so I'll just call Tech.

:) You can also dial *611 from your Koodo phone

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