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Receiving Email on Data question


Cannot receive emails when on "data". I can recieve emails on wifi. When I try to refresh Outlook when on Data, it doesn't work. Any info would be great. I have a Galaxy S3 on Koodo

6 replies

Userlevel 4
There is a possibility the mobile data is not working on the device since wifi does work. Try taking the battery and sim card out for a minute, place them back in then power up the phone. Sometimes that will fix an issue like yours. Confirm the data is turned on by going to Settings > Data Usage > Mobile Date is in the ON position or checked off. If that doesn't work, it's possible that the APN (Access Point Name) would need to be reentered. Go to Settings > More Settings > Mobile Networks > Access Point Names. Press the menu button (below the screen, far left icon) go to Add New APN and put in the following information APN: sp.koodo.com Proxy server: 74.49.0.18 Port: 80 Username: Password: Server: MMSC: http ://aliasredirect.net/proxy/koodo/mmsc Proxy server: 74.49.0.18 Port: 80 MCC : 302 MNC : 220 APN type : If that fails, call Koodo Tech Support at 1-866-995-6636 option 6 and they can go further into the troubleshooting.
Userlevel 7
Badge +4
Zaphod Beeblebrox wrote:

There is a possibility the mobile data is not working on the device since wifi does work. Try tak...

Tyler! Telling people to make sure their Mobile Date is turned on... 😮
Userlevel 4
Zaphod Beeblebrox wrote:

There is a possibility the mobile data is not working on the device since wifi does work. Try tak...

With society consisting on people on the go, mobile dating is the way to do it 🙂
Userlevel 4
Zaphod Beeblebrox wrote:

There is a possibility the mobile data is not working on the device since wifi does work. Try tak...

...date = data
Zaphod Beeblebrox wrote:

There is a possibility the mobile data is not working on the device since wifi does work. Try tak...

Thx Tyler, I will try the APN and if not phone Koodo Cheers Jon
Userlevel 4
Zaphod Beeblebrox wrote:

There is a possibility the mobile data is not working on the device since wifi does work. Try tak...

Keep us posted

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