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Received phone but no Tracking Info?


I placed an order for two new phones on Thursday, one for each user on my account. I received the confirmation number for both.

On Sunday, Canada Post delivered one of the phones. Which is FANTASTIC.

But...

They only delivered one of the phones and while this normally would not concern me, I have not received a notice that EITHER phone has been shipped. Nor have I received a tracking number for either phone. This makes me concerned about the second phone.

order #1: HFO18952802
order #2: HFO18952788

10 replies

Userlevel 7
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Your second phone should be arriving today. Tracking #: 2001691506252913
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

Can you look up mine, I know they are busy, just impatient. HFO18964085
Userlevel 7
Badge +4
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

Hi Nelson - your order was received on Saturday afternoon and is in queue to be processed. Once it's ready to ship, you'll receive an email with tracking info. However, given the popularity of our promotions this weekend, you can expect that this will take a bit longer than usual to complete (approx. 10 business days).
Someone from the web store team will be in touch if any further info. is required from you.  
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

Can someone please look into my order please Order # HFO18955481
Userlevel 7
Badge +4
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

You don't have a tracking number yet either so you are likely in the same case as Nelson up above.
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

Thank you Allan.
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

Thank you as well , just had a quick question. When I got the phone I was forced to change my plan, even though I got the tab small??
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

Hey so I got the approval email. Just wondering how long it will take for them to start the shipping process?
Userlevel 7
Badge +4
Allan wrote:

Your second phone should be arriving today. Tracking #: 2001691506252913

https://community.koodomobile.com/koodo/topics/how-long-does-the-shipping-process-take
A million times thank you.

Cheers!

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