Koodo Community

Community

Solved

Reactivate account


I haven't had any money in my account to pay for over a month, so my account is no longer activated. But, I did buy my prepaid plan again, so do I gotta go to a store? Or can someone work their magic over the computer to reactivate my account?

4 replies

Userlevel 7
Badge +4
Is it not working? Not having money for over a month shouldn't deactivate your account once you top it up again for prepaid.
Userlevel 6
Hey Val,


Try restarting your phone, as Goran mentioned, once you top up your account it will automatically reactivate your account.
Userlevel 7
Badge +4
Dint you need to buy the base plan again?
Userlevel 7
Badge +4
If your account has been out of money for 90 days or more, you will need to set up a new prepaid sim, account, and number

Reply