So... just a bit of info...
I signed up with Koodo 2 years ago.
I purchased a phone AND the 2 year extended warranty
(a total of $840).
I had a manufacturer issue with the phone near the end of my 2 year warranty. They were happy to honour my warranty and sent me a refurbished phone to replace the broken one.
They sent me a broken phone. The ear piece is blown so hearing phone calls is incredibly hard.
I brought in the replacement phone to get it replaced again but I was told that because my original warranty has now expired they cannot "fix my replacement phone" and if I would like to pay for a repair to my replacement phone I could do that. Even though they sent me a broken phone. I was also offered a discount on purchasing a new phone.
I will be taking my business elsewhere.