I have just been through 3 days of BS with the "extended warranty program". What a laugh - after nearly 28 minutes on the phone going through the legaleeze and credit card crap I'm told that my phone is not recognized by the system, that the request will be passed upstairs to "head office".
3 days later I get a call from an 800 #, identity blocked, and of course I don't bother to answer. The voicemail is from an almost completely not understandable foreigner who can't speak English well.
So I call back and get disconnected while on hold. After 2 more tries I get another person who can hardly speak English and am told the wonderful news that my request is now accepted, "after careful review"! Like, was I lying?
I contacted these creeps after visiting my local Koodo booth and after Koodo told me to call for a replacement phone.
When I receive this replacement phone I'm going straight to my Koodo booth. I will ask them to help me transfer my files and then cancel my account with Koodo. I have been a customer for over 7 years.
Be careful people - this so called "extended warranty program" is just another way to get more money from you. You are given a really hard time when you need a replacement phone.
And who the hell is this insurance company anyway? The Koodo warranty card I was given does not identify a third party supplier - their name is not located anywhere on Koodo's website and is not found on the card I was given. And I have been threatened that if I do not send my existing phone within a certain time period a charge will be made to my credit card. This is a very poor standard of service and shows extreme disrespect towards a customer of long standing who pays his bill regularly and on time.