Koodo Community

Problems with credits and joining accounts

My husband and I recently combined our accounts under one. This is the first month with our combined bill. It seems that his old account has a $41 and our combined bill is about $41 MORE than I expected it to be. This should all balance out BUT how do I get Koodo to apply his credit to our joint account so I don't actually have to fork out the extra $41?

2 replies

Oh...and if they won't actually transfer the credit, how do we get our $41 BACK?
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Call customer service *611 from your phone.