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Problems changing my phone number


I'm trying to switch my number online through Koodo self serve, but it keeps telling me it was rejected because my account number is wrong. I've checked the number ten times now and it is not wrong. Please help!

10 replies

Userlevel 7
Badge +4
Are you trying to port in a number or just change it? At which point do you get the error?
Userlevel 7
Have you registered for a self serve account?
I have registered for a self serve account. I get the error after I hit the submit button to finish it.
Userlevel 7
Aa Battery wrote:

I have registered for a self serve account. I get the error after I hit the submit button to fini...

After you try to finish registering for self serve?
Userlevel 7
Badge +4
Are you trying to change your number within same province one or different province number?
In the same province.
Userlevel 7
Badge +4
Aa Battery wrote:

In the same province.

Try clearing browsing history and try again.
If you still have issues, I would call tech support. *611 and option 6
Tell them you tried change the number through self serve, but you got error message saying " your account number is wrong".
They will help you :) 
(and there is no charge for this call since you tried and can't do it) 

Aa Battery wrote:

In the same province.

Thanks for your help. I got it changed.
Userlevel 7
Badge +4
Aa Battery wrote:

In the same province.

What did you do?   
Clearing browsing history or called in or something else?
Aa Battery wrote:

In the same province.

I just called in and they did it for me.

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