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Question

Problem with an online order.

  • 12 June 2019
  • 2 replies
  • 57 views

So I ordered a phone online but never received a confirmation email. The order number I got after the purchase didn't work either. (For reference the number I was given right after purchase was HFO23923336 which doesn't seem to work).

2 replies

Userlevel 7
Badge +4
I'll flag your post for Koodo to have a look, @fabian95
Were you charged anything?
Userlevel 2
So I ordered a phone online but never received a confirmation email. The order number I got after the purchase didn't work either. (For reference the number I was given right after purchase was HFO23923336 which doesn't seem to work).

Hi! Thank you for reaching out to us! If you have received the e-mail with the order number, you can track your order here: https://koo.do/2QaZX6L. The order will firstly be reviewed, then approved or cancelled ( if the case ), and when it will be shipped, you will receive an e-mail with the tracking number. I hope this helps 🙂

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