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price drop guarantee


Userlevel 1
I recently upgraded my phone from moto g v 1 to moto g 2015, and during this time i inquired if there is possibly a price drop in the works between now and Black Friday/Cyber Monday.

I was told (obviously) that koodo kiosks wouldn't know of future promos. I then inquired if the price i pay would be protected from future price drops (IE: if the price drops in 30 days, would Koodo refund that to me through a.gift card etc), and i was told that is not the case.

This is a bit bothersome to me because had i purchased the phone out-right from a retailer, i would get a 30 day price drop protection. (IE: if i bought an unlocked phone from Staples, walmart etc, and the price dropped within 30 days, i would get a refund back - this has happened in the past). But because i'm getting the phone from koodo, that wouldn't be the case and i'd have to pay off a potentially higher tab than someone who got the same phone maybe 20-30 days after me.

I think that's a bit unfair and so my idea is for Koodo to introduce price drop protection on their phones. Maybe before when Koodo subsidized the phones this idea didn't make sense. However, now since the price of the phone is spread out over 24 months for upgrades, and paid off by the purchasers, this should be part of the standard purchase contract.

5 replies

Userlevel 6
Hey mate.
You actually WOULDN'T get price protect on cellular devices at a retailer like staples, the source etc. I worked at them before and cellular is always an exception to the rule.
The Moto G 2015 has actually COME UP in price recently, and will likely not be any cheaper in the coming weeks.
For black friday, you are likely going to see some promo plans come out.
Or maybe a.gift card for new activation's.
The price of the phone rarely gets affected, as Koodo already makes next to no money off the actual sale of the handset.

An interesting idea, but likely to never come to fruition. 
Userlevel 1
Mitchell Palmater wrote:

Hey mate.
You actually WOULDN'T get price protect on cellular devices at a retailer like staples,...

Thanks for the reply. I know Walmart definitely does but perhaps Staples does not. It was just an example of a retailer that sells unlocked phones. I had to upgrade because my old phone was not functioning as well, and i couldn't wait another 3 weeks. However, i would hate for someone else to be in the same boat as me only to see the price of the phone drop shortly after purchase.

Moto G is not that expensive (granted), but others like samsung s6 can be and the price can/will drop if a newer samsung galaxy phone is added to the koodo lineup.
Userlevel 7
Mitchell Palmater wrote:

Hey mate.
You actually WOULDN'T get price protect on cellular devices at a retailer like staples,...

I know for a fact that Staples does price guarantee up to 14 days. 
Userlevel 7
Badge +4
Koodo has an exchange policy for 15 days as mandated by the Wireless Code of Conduct. You can use this policy to prices change
Userlevel 5
I think it's a great Idea. But must EXCLUDE the current Speacial Koodo Offers program that targets specific customers for specific reason, other than General retail sales. How many of us has purchased a Christmas presant for xxxx dollars only to see it go out the door for x on Boxing Day?

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