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Prepaid sim card


I lost my prepaid sim card, then got a new one, changed the sim number on self serve and clicked on the lost/stolen phone section and still coudnt activate it.How do I activate the new prepaid sim card I got?

3 replies

Userlevel 7
Go under "mobile phone" and go to "swap mobile phone" and choose "new sim card" and proceed with the steps. I don't know what you were trying to do with the lost/stolen section but it's completely irrelevant.
Userlevel 7
I'm I am confused Did you change the Sim card And then click on lost / stolen? If you did in that order he reported ne w sim card as lost. I think your best bet here's to call customer service in the morning. You may require a new Sim card.
Userlevel 7
Chad Burr wrote:

I'm I am confused Did you change the Sim card And then click on lost / stolen? If you did in ...

If she did, doing the exact same thing will reverse it. "Unsuspend service"

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