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Prepaid Phone


I had bad experience with Koodo store in Erin Mill Town Centre Mississauga . I asked for prepaid phone and salesperson told that we only sell flip phone prepaid only. It is contrary to website . Retail store experiences are not good . There is need to have good customer service in stores.

4 replies

Userlevel 4
@RM

Was Salesperson rude or just simply lied to you? You can lie and still be very polite.

On website they offer only ALCATEL GOFLIP and LG K4. 

Userlevel 7
Badge +4
On the website both phones say "In select stores only".
Userlevel 7
Badge +4
Availability can differ between online store and physical stores, so it is very possible the store you attended had only one of the phones available through the website. Not sure how this is bad customer service?
Userlevel 7
Badge +4
In order to not live this situation again, I would suggest calling the store in order to verify the availability. 

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