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Prepaid balance


i have $15 in my koodo prepaid balance but i can't find a way to use to pay my base plan

3 replies

Userlevel 6
Hi Jennifer, You will need to buy a voucher or pay with credit card to add more balance on your prepaid account. Each month, your base plan will automatically deduct to your balance. If you need to change your plan you can do so by dialling *611 or going to your self serve account online just make sure that you click the prepaid selfserve.
Erwin wrote:

Hi Jennifer, You will need to buy a voucher or pay with credit card to add more balance on you...

my account already has $15 in it and I'm trying to buy a $15 base plan
Userlevel 7
Badge +4
Hi Jennifer, I had the very same "bug" recently! I added $15 and my base plan still showed expired... the only way it got solved was by calling Koodo (*611). They confirmed there was a problem with my plan, and sorted it within minutes. They'll do the same for you 🙂

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