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Prepaid activation stuck on step 5


I'm trying to set up a prepaid sim but the website just hangs on step 5. I put in my payment details and the screen says "Please wait while we activate your service" but it stays on that screen and never moves. My card isn't being charged and the sim isn't activating. 

3 replies

Userlevel 7
Badge +4
You might try clearing your cookies or try another browser, Matthew. Which browser did you use?
I tried using Chrome and Edge, I just gave in and called a human to solve the issue.
Userlevel 7
Badge +4
Matthew wrote:

I tried using Chrome and Edge, I just gave in and called a human to solve the issue.

Glad you got it resolved. Did you ever find out what was wrong?

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